You have a great website, excellent content and interactive components that engage your visitors and an easy ordering system but how effective is your customer service?
Having an undefined Internet customer service strategy will doom your business and just because you don’t sell your products/services online is no excuse for not having an effective Internet customer service strategy. 
More importantly an [...]

This week’s Blog entry is from guest Blogger Lucinda Cross on the value of Virtual assistants
Your to-do list looks like the Manhattan telephone directory, and you know you desperately need some help. The conundrum: you not only have no space in your small office for another person, you don’t have the cash flow to add [...]

I was talking today with a close business associate and she was explaining to me that up until last year they did a large amount of business with a fortune 100 company and then the sales dried  up.   The past client did not stop buying my friend’s products they started purchasing the products from someone else and my friend [...]